Shipping policy

1. Order Processing & Shipping Times:

 Processing Time: All orders are processed within 1–3 business days.

 Estimated Shipping Time: Standard international shipping typically takes 7–15 business days depending on your location and local postal services.

 Tracking: Once your order ships, you will automatically receive an email with your tracking number to follow your package. And please be patient for your parcel.

2. Returns and Cancellation Policy:

You may request a return within 7 days of receiving your order, provided the item is unused and in its original condition.

If you wish to return an item, please contact us with your order number. Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect.

Refunds will be issued to the original payment method once the returned item has been received and approved.

Orders can be cancelled before they are shipped. Once an order has been shipped, it can no longer be cancelled, but you may request a return according to our return policy.

For any questions, please contact us through our website.

 

3. Damaged or Defective Items:

If your item arrives broken, damaged, or defective during transit, we’ve got you covered:

 Contact mail: support@vlottco.com within 7 days of delivery.

 Include your order number and clear photos/videos showing the damage or issue to prove.

 Once verified, we will gladly send a FREE replacement or issue a store credit.

4. Incorrect Shipping Address:

‼️Customers are responsible for providing the correct shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the buyer or for items held/delayed by local customs.‼️